Privacy Policy

This website is operated by PANGOO BIOTECH HEBEI CO., LTD. Our office is Room 414, Tiancheng Building, Beijing Road, Cangzhou City, Hebei Province, China. You can contact us at info@pangoogroup.com.

When you send an inquiry, we receive the details you enter, including your name, business email, country, product interest and message. When you request catalogs, we receive your business email and country.

Our hosting and security services may process technical information such as your IP address, browser type, requested URL and request time to deliver and protect the website. Please do not submit confidential formulas or other sensitive information through the public forms.

We use form information to answer your request, send the documents you asked for, prepare specifications or quotations, maintain business correspondence and prevent spam or abuse. We do not sell personal information.

The website uses Rocket.net and Cloudflare for hosting, delivery and security; Zoho for business email; and Akismet by Automattic for spam screening. These providers process information only as needed to supply their services and under their own privacy terms.

Links to pangoogroup.com, pangoo.biz and WhatsApp open third-party services. Their privacy policies apply after you leave this website.

The public website does not use advertising analytics, and it does not load Google Analytics, Matomo or any other third-party analytics service. Essential or security-related cookies may be used to operate and protect the website, and WordPress uses login cookies for authorized administrators. When you submit an inquiry or use a contact link, the enquiry is recorded in our own database together with the page you arrived on, the page that referred you, any campaign parameters in the link, the country you entered, the domain of the business email address and the type of device. That record is first-party: it sets no cookies, because the page and campaign context is held only in your browser for the length of the visit, and it never contains your IP address. We use it solely to understand which pages and campaigns produce enquiries. These attribution records are deleted after 24 months.

We keep inquiry and catalog-request records only as long as needed to answer the request, manage a potential or active business relationship, protect the website, and meet applicable legal, accounting or compliance requirements.

Depending on the law that applies to you, you may ask to access, correct or delete your personal information, or object to certain uses. Send your request to info@pangoogroup.com. We may need to verify your identity before acting on a request.

This is a business-to-business website and is not directed to children. We do not knowingly request personal information from children.

We may update this policy when the website, service providers or legal requirements change. The date at the top identifies the current version.

PANGOO BIOTECH HEBEI CO., LTD., Room 414, Tiancheng Building, Beijing Road, Cangzhou City, Hebei Province, China